How do I access my wine?
During business hours you will have access to your wine collection through the main office. On weekends and after hours customers can use a key fob for access from 7 AM to 10 PM, 7 days a week.
How do you control the temperature and humidity in the facility?
We have a pharmaceutical grade refrigeration system. The cellar maintains a consistent 55 degrees and 60-70% humidity.
How many cases fit in a locker?
There are many different locker sizes. Let us know how many cases you plan on storing currently and in the future, we can let you know which size locker is ideal for you.
How can I get my wine to your facility?
Other than personally bringing in your collection we allow you to have deliveries sent directly to the facility. We can sign for your delivery and place it in our secure holding area until you transfer it to your personal locker. If you are a new customer talk to us about our relocation/pickup services.
Why should I store my wine in a facility?
Proper care and storage of wine is essential. If wines are mishandled or stored improperly the quality and value can decrease.
Do you have a backup generator?
Yes. We own a backup generator and keep it on-site. We are one of a few wine storage facilities in the country that can say that. Our facility can run fully grid-free to keep your wine safe and cool during any power outage. As California wildfires become more prevalent and planned power outages become more common it is more important than ever to have your wine in a location with a backup power solution.
Why should I store my wine in your facility?
We are new, centrally located, and have some of the most competitive pricing in San Diego. Our facility has a backup generator on-site and ready to go fully grid-free whenever the next power outage occurs. Our facilities were built in 2017 with the latest technologies and materials. You can be the first person to ever use your locker!
How do I know my wine is secure?
The lobby as well as the storage room are under 24 hour video surveillance. We are aware of everyone who comes in and out of the facility. The cellar is protected at all times with a state of the art security system.
Who can access my wine?
Only you and people who you authorize will have access to your wine collection.
Is my wine insured in your facility?
While we guarantee your wine will be left in great hands at our facility we do recommend looking into insuring your wine collection. Often times your wine collection can be covered by homeowners insurance. If not, you may want to look into other forms of insurance that specialize in collectibles.
How far do some of your customers come from?
Due to our extended customer access hours from 7 am to 10 pm customers are able to live further away to us compared to other facilities. We have customers from:
- Encinitas
- Del Mar
- Cardiff
- Carmel Valley
- Rancho Santa Fe
- La Jolla
- Oceanside
- Carlsbad
- Chula Vista
- El Cajon
- Alpine
- Coronado
- Pacific Beach
- Mission Valley
- Downtown San Diego
- All areas of San Diego proper
Do you have any other wine storage facilities?
Chateau 55 management also owns and operates Wine Storage Sausalito, Wine Storage Mission Viejo, Wine Storage Dublin, and Wine Storage Santa Clara.